Shipping Policy
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
3. Delivery Terms
3.1 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.2 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.3 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Duties & Taxes
Sales tax will be calculated when you checkout. Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country.
Refund Policy
1. Requesting Return Authorizations
Return Authorization Numbers may be obtained by contacting the ES Canada Department at 778-652-2717 or e-mail info@es-canada.com within 15 days after reception of the product. ES Canada ensures that returned products will be properly credited to the Customer's account. Products returned without authorization numbers will be returned to the sender. Please be prepared to provide related part numbers and invoice information when requesting return authorizations.
2. Incorrect Product
ES Canada will promptly provide Returned Material Authorization Numbers for incorrect parts, see item 1. We request that you provide a copy of your original purchase order. 2.Products must be returned with original packaging and labeling to help our investigation and processing. 3.Your account will be credited when product returns are received and verified by our Distribution Center.
3. Failed Product
If you receive a product that does not meet the Manufacturer's specifications, please contact us and provide as much detail as possible about the nature of the problem. You will be requested to complete a Failure Analysis Form that provides detailed information regarding the failure. Your Future Sales is available to help in this process.
4. Shipping Damage
If you receive a damaged product with visible damage to external shipping containers, please report the damage to the carrier at the time of receipt. Please contact the ES Canadas’ Sales Office with details of the damage immediately after receiving the product.
5. Return Requests due to Customer Errors or Customer Convenience
ES Canada will consider return requests, at our sole discretion and without obligation, due to Customer Error or Customer Convenience subject to the following restrictions:
a. Product must not have been purchased with an NCNR agreement (Non-Cancelable, Non-Returnable)
b. Product must be undamaged and be in the Original Manufacturers Packaging. ES Canadas product labeling must be in place so that we have clear traceability to our original shipment.
c. Product must be have been shipped by ES Canada within the past 15 days.
d. Customer Convenience and Customer Error Returns shall be subject to restocking charges which will be determined on a case by case basis by the ES Canadas Corporate group, with consideration for associated costs.
e. All Customer Error or Customer Convenience Returns will be carefully inspected prior to restocking. Any product that is not suitable for restocking will be returned to the Customer without credit.
For further information or questions on specific product return requests please contact us at 1-604-484-0691 or e-mail info@es-canada.com.
Non-Cancellable Non-Returnable Items (NCNR)
Products specified as Non-Cancellable Non-Returnable (NCNR) items at the time of order placing or sale cannot be returned to ES Canada. Please refer to our Terms and Conditions for more details.